Sprinkle Online Ordering

18.9L Drinking water Home Delivery and Water Purifiers are two popular options available in the market. Choosing one depends on the individual's specific needs and preferences. This article aims to comprehensively compare Sprinkle 18.9L, other brands, water purifier and subscribed water purifier, helping you decide the best for your clean water needs based on considering Cleanliness, Quality Control, Convenience, Cost, Environment Effect, and After Sales Service.

In short, Sprinkle Drinking water is the perfect match if you are concerned the water cleanliness with trusted quality control along with reasonable prices. Sprinkle also provides good after-service, so you do not have to worry if you find some issues with water or service. The Sprinkle gallon is eco-friendly as well. On the other hand, a water purifier may be a better choice if you want the most convenient way to have drinking water as it will be installed in your home. But be aware of instability in water quality and taste as this is a household filter, not the bulky factory filter Sprinkle uses. Also, there are much fewer steps to filter the water. It also has to consider the deterioration, maintenance, scheduled filter replacement, spare parts, and maintenance costs, including the time that must be wasted for those as well.

These Website Terms & Conditions cover all websites of M. Water Company Limited (“Sprinkle”) and apply to all individual and legal entity visiting and/or using websites of Sprinkle (“Visitor”)

Please thoroughly read these Website Terms & Conditions before any visit and/or use. Any use of websites of Sprinkle shall be deemed as the Visitor totally agrees to these Website Terms & Conditions. Sprinkle reserves the rights to amend these Website Terms & Conditions without any advance notice to all Visitors.

1.Membership Application

Any visit to the Sprinkle website does not need a membership. However, if the Visitor wishes to purchase Sprinkle drinking water, please apply for a membership at www.sprinkle-th.com. The Sprinkle drinking water can be purchased after becoming a member.

The current member can recommend the new applicant to receive rewards subject to the conditions specified by Sprinkle, please check the conditions at www.sprinkle-th.com.

If any member wishes to cancel the membership, please contact the Call Center at least 2 weeks in advance.

2.Intellectual Property

All texts, pictures, sounds, videos, contents, elements of websites, trademarks, service marks, names, trade names, patents, know-how, etc. appearing on websites are protected works under the laws. It is prohibited to copy, forge, reproduce, duplicate, modify, disclose to the public, sell, rent out, or perform any actions for any commercial or illegitimate interest from the foregoing intellectual property without an advance written approval of Sprinkle.

3.Sprinkle Drinking Water

Sprinkle has used its best efforts to give accurate and complete details of Sprinkle drinking water to the Visitor. However, the actual details may be changed while the details appearing on websites have not yet been changed. Please carefully check the details of Sprinkle drinking water appearing on an invoice. If there is any query, please contact the Call Center.

If any member discovers changes in color, taste, or odor in Sprinkle drinking water, Sprinkle will issue a replacement. Please follow this instruction:

1. Do not pour the water out of the bottle as it will be thoroughly checked by Sprinkle;
2. Separate the bottle;
3. Contact the Call Center at telephone number 02 712 7272, provide the member ID, name of contact person, and telephone number.

4.Use of Websites

Sprinkle has used its best efforts to develop and improve websites to be always in proper condition. However, Sprinkle cannot guarantee to the Visitors and members that the use of the website of Sprinkle will not cause any problems to devices and software used by the Visitors and members to access the website of Sprinkle. All Visitors and members agree to use the website of Sprinkle at their own risk.

5.Indemnification to Sprinkle

If any Visitor or member violates or does not comply these Website Terms & Conditions and/or performs any act or fails to perform any act which is required to be performed, negligently or intentionally, such Visitor or member must be responsible for any damage occurred to Sprinkle directly occurred by the action of the Visitor or member including the indirect and consequential damage of such action.

6.Privacy Policy 

Sprinkle has the Privacy Policy for the purpose of protection of personal data of the Visitors and members subject to the Personal Data Protection Act B.E. 2562 (2019) which can be checked at www.sprinkle-th.com.

7.Force Majeure 

All Visitors and members acknowledge that in the event of any failures of websites due to any force majeure event, including but not limited to, any act of god, power failure, technical failure which is not occurred by gross negligence of Sprinkle, or any event beyond the control of Sprinkle, Sprinkle does not have to be responsible for the Visitors and members for any damage occurred against such Visitors and members.

8.Refund Policy

If any member is unhappy with the quality of Sprinkle drinking water, Sprinkle is willing to refund the money in full.

9.Applicable Laws

These Website Terms & Conditions are governed by and construed in accordance with the laws of Thailand.

10.Contact Sprinkle

In the event that any Visitor or member has any query, suggestion, or comment in relation to these Website Terms & Conditions, or does not get Sprinkle drinking water as scheduled, or has any problem, please contact the Call Center at below channels:

Telephone Number: 02 712 7272 (07:00 – 21:00 hrs. everyday)

Fax: 02 533 4630

Line ID: @sprinklewater (07:00 – 20:00 hrs. everyday)

Facebook: Sprinkle Drinking Water (08:00 – 17:00 hrs. Mon - Sat)

Email: info@sprinkle-th.com

Website: https://www.sprinkle-th.com

Mail: M. Water Co., Ltd.

244/365 Soi Vibhavadee-Rangsit 43, Sanambin, Donmueng, Bangkok 10210

"Sprinkle Drinking Water" aims to ensure that all valued customers receive the highest satisfaction from using the service. Suppose the product is damaged due to an error of the Company. In that case, the Company is willing to change or return the product within 7 days after the customer receives the product, which must follow the conditions only.

Customers can submit a refund or return a request for the following reasons and conditions:

18.9 liters Gallon

The product does not match the order.

Contaminated drinking water.

The gallon is damaged, leaking, contaminated, and damaged caused by the Company.

Bottled water:

The product does not match the order.

Contaminated drinking water

The bottle is damaged, leaking, contaminated, and damaged caused by the Company.

Hot-cold water dispenser:

The product does not match the order

The product does not work and is damaged

Missing equipment or not having all the equipment as described on the website

The outer packaging is damaged.

Automatic water pump:

The product does not match the order

The product does not work and is damaged

Missing equipment or not having all the equipment as described on the website

The outer packaging is damaged.

To be eligible for a replacement or refund request, the water dispenser and automatic water pump must:

Be in the original packaging

Be in new and unused condition

Accessories, manuals, and original documentation.

Exceptions:

The Company reserves the right to request replacement or refund of all items damaged by other factors unrelated to the Company in all cases.

If the product is unusable, expired, incomplete, or damaged, please contact 02-712-7272 or email info@sprinkle-th.com with member number information, name-surname, picture of the damaged product with a description of the problem that occurred within 7 days after receiving the product.

When Sprinkle confirms the customer's refund request, the Company will arrange to receive the product. Please follow the steps recommended. If the returned product is changed or damaged, and the equipment is not complete or not in the condition of returning the product, the Company reserves the right to exchange or refund and will send the return process to customers again.

Wrong product

If the customer receives the wrong product, please contact 02-712-7272 and provide the purchase order number and pictures of the incorrect product the customer received within 7 days after delivery. Then when Sprinkle confirms the customer's refund request, the Company will arrange to receive the product. Please follow the steps recommended. The regulations are that the product must be in its original condition, the packaging has not been unpacked or torn, and the labels and tags remain intact, not in use except there may be an abnormal condition that occurs accidentally depending on the information received or appearing on the packaging.

* If the customer returns a product that does not meet the conditions, the Company will return the product to the customer and the customer has to bear the shipping cost. The Company reserves the right to disapprove the product return and refund if the returned product is changed, damaged, incomplete, or if the product is older than 7 days after the customer receives the product.

Report to

M. Water Company Limited

Call Center: 02-712-7272

Line: @sprinklewater

Email: info@sprinkle-th.com

Business hours: Monday - Saturday 08.30-17.00

Required documents

Individual customer

- A copy of the front page of the bank account book with 1 certified copy (A name on a copy of the ID card and the account name must match the name of the purchaser only)

Corporate customer

- A copy of the front page of the bank account book

(A name on the bank account must match the customer’s company name in the tax invoice only)

- A copy of a company registration document, which must be updated in less than 180 days

Conditions for Deposit Bottle Refund

1. The Company will refund the deposit of the Sprinkle bottle when the member returns the bottle to the Company in regular use according to the number of bottles the member has deposited with the Company. The Company reserves the right to refuse to refund the deposit and receive it back in case; the bottle is damaged, contaminated, or not in a condition that can be washed and reused or the bottle is contained products other than Sprinkle drinking water which may cause lichen formation or an unpleasant smell.

2. If the member has not received or exchanged water for more than 90 days or cancels the Sprinkle membership, please return the bottle in normal use condition to the Company within 90 days.

3. The Company reserves the right to deduct the outstanding coupon from the water bottle deposit.

4. Bottle deposit Refund

4.1 The Company will transfer money to the member's bank account. Members must attach the original request for the return of the bottle with a copy of the front page of the bank account and send it to the Company via post or to the staff who collect the drinking water bottles, or customers can inform via Line, Email additionally. The Company will deduct the fee for transferring the money back at the rate specified by each bank.

4.2 Pick up in person at M. Water Co., Ltd. No. 244/365 Soi Vibhavadi Rangsit 43, Sanam Bin Subdistrict, Don Mueang District, Bangkok 10210 Tel. 02-712-7272 ext. 1100 Members return the original bottle request form to receive a check for the bottle deposit after 15 days of maturity or authorize another person to take over

Required Documents

For corporate: A power of attorney, a copy of the authorized person's ID card, and a power of attorney, a copy of the company certificate certified true copy, and the original bottle return form.

For an individual: A power of attorney, a copy of the authorized person's ID card, and a certified true copy by the authorized person with the original form of guarantee return.

5. The Company only reserves the right to refund the deposit in the member's name. To change the refunded name, the member must authorize someone else to receive the money on your behalf with a power of attorney.

6. Deposit bottle lost; Please report to the police and provide the notification to claim the deposit.

M. Water Company Limited (the “Company”) recognizes the importance of the protection of your Personal Data which has already been provided or will be provided to the Company in the future. The protection is our responsibility for our customers and business partners by complying with laws and regulations relating to the protection of the Personal Data. Therefore, the Company has prepared this Privacy Policy for your understanding of the procedures of the Company in relation to the collection, use, and disclosure of your Personal Data subject to the Personal Data Protection Act B.E. 2562 (2019).

1.Definitions

• “Company” means M. Water Company Limited;

• “Affiliates” means Better choices Company Limited;

• “Company’s Website” means websites of the Company and Affiliates, including but not limited to, www.sprinkle-th.com; 

• “Data Subject” means an individual whose Personal Data is collected, use, and disclosed by the Company, including but not limited to, customers, business partners, and interested parties of the Company;

• “Personal Data” means any information relating to a person enabling the identification of such person, whether directly or indirectly, but not including the information of the deceased person in particular subject to the Personal Data Protection Act B.E. 2562 (2019) and its amendments as well as related laws;

• “Data Controller” means an individual or a legal entity having the power and duties to make decision regarding the collection, use, or disclosure of the Personal Data;

• “Data Processor” means an individual or a legal entity operating in relation to the collection, use, or disclosure of the Personal Data pursuant to the orders given by or on behalf of a Data Controller;

• “Cookie” means small files which the Company’s Website will place on your computer devices and/or communication devices, e.g., tablets, smartphones when connected to the internet through web browser during the access to or use of the Company’s Website, for the purpose of collecting the Personal Data;

• “Applicable Law” means the Personal Data Protection Act B.E. 2562 (2019) and its amendments as well as related laws.

2.Collection, Use, and Disclosure of Personal Data

The Company collects your Personal Data as follows:

• Collecting by the Company when you access and use the Company’s Website;
• Collecting by the Company when you apply for a membership to purchase goods and services of the Company;
• Receiving the Personal Data from the Affiliates;
• Receiving the Personal Data from a third party, including but not limited to, business partners of the Company

The Company will collect, use, and disclose the Personal Data as necessary subject to the purposes stated in this Privacy Policy in the event that:

• You give Company a consent subject to the Applicable Law;
• It is necessary for the performance of the contract to which you are a party, or in order to take any actions at your request prior to entering into such contract;
• It is for preventing or suppressing a danger to a person’s life, body, or health;
• It is necessary for the legitimate interests of the Company or any individual or legal entity other than the Company, except where such legitimate interests are overridden by your fundamental rights of your Personal Data;
• It is necessary for the performance of a task carried out in the public interest by the Company, or it is necessary for the exercising of official authority vested in the Company;
• Acting in compliance with laws;
• It is for the achievement of the purpose relating to the preparation of the historical documents or the archives for public interest, or for the purpose relating to research or statistics, where the Company will provide suitable measures to safeguard your rights and freedoms.

3.Personal Data to be Collected  

During your access to or use of the Company’s Website as well as purchasing goods and services from the Company, the Company may be required to collect or receive your Personal Data as follows:

• Individual Information, including but not limited to, titles, name-surname, gender, identification number;
  
  
• Contact Information, including but not limited to, telephone number, e-mail address, billing address and delivery address;

• Membership Information, including but not limited to, membership number;

• Purchase of Goods and Services Information, including but not limited to, number, date, and time of purchase orders, amount, date, and time of payment, date and time of goods receipt;

• Financial Information, including but not limited to, number, type, issuance date, expiration date, and cardholder name or the debit and/or credit card as well as bank account number;

• Behavioral Information relating to Purchase of Goods and Services, including but not limited to, behavioral information relating to purchase of goods and services from the Company and/or Affiliates, and Cookie.

4.Purposes of Collection, Use, and Disclosure of Personal Data     

The Company collects your Personal Data for the use and disclosure subject to the purposes as follows:

• For sales and deliveries of current goods and services and those in the future;
• For communications and fostering good relationship between you and the Company;
• For offering benefits and advices relating to goods and services of the Company;
• For processes and analyses for the purpose of improving goods and services deemed appropriate to your needs;
• For market research and analyses, surveys, analyses of statistics and trends in relation to goods and services of the Company;
• For inspections and preventions of any acts which violate or may violate laws, and remedy of damages which may occur;
• For compliances with government agencies’ orders and Applicable Law;
• For protection of businesses of the Company as well as your and any person’s rights subject to laws.

5.Period and Place for Retaining Personal Data   

The Company will retain the Personal Data as long as it is necessary in accordance with the purposes stated in this Privacy Policy as well as laws and statute of limitation, except where such Personal Data is during the legal procedure or process of government agencies.

The Company will retain the Personal Data in the place suitable for forms and types of the Personal Data having security and safety measures subject to the Applicable Law.

6.Disclosure of Personal Data to Third Parties

The Company may disclose the Personal Data to third parties as follows:

• To the Affiliates for marketing purpose;
• To the business partners of the Company for deliveries of goods and services;
• To government agencies and officials for compliance with related laws and orders.

7.Sending or Transferring Personal Data Overseas

The Company may send or transfer the Personal Data overseas by which the Company will arrange the receiving organizations of the Personal Data to have the Personal Data protection standard which is sufficient and in compliance with the Applicable Law.

8.Rights of Data Subject and Processing Period

In the event that the Company collects, use, and disclose your Personal Data subject to the purposes stated in the Privacy Policy, you may submit a request to exercise your rights subject to the Applicable Law and this Privacy Policy as follows:

• Right to withdraw the consent for the collection, use, and disclosure of your Personal Data by the Company throughout the period which your Personal Data has been retained by the Company, except where there are restrictions of withdrawal of consent subject to laws or contracts giving benefits to you (Processing Period is 7 days);
• Right to access and receive copies of the Personal Data concerning you which are under responsibilities of the Company, and to request the Company to disclose the way your Personal Data was collected without your consent (Processing Period is 30 days);
• Right to receive the Personal Data concerning you from the Company in case that the Company arranges such Personal Data to be in the format which is readable or commonly used by ways of automatic tools or equipment, and can be used or disclosed by automated means, including to request the Company to send or transfer the Personal Data in such format to other Data Controllers if it can be done by the automated means, and to request to directly obtain the Personal Data in such format that the Company sends or transfers to other Data Controllers unless it is impossible to do so because of the technical circumstances (Processing Period is 30 days);
• Right to object the collection, use, or disclosure of the Personal Data concerning you at any time. Where the Personal Data is collected, used, or disclosed for the legitimate interests of the Company or third parties which are not overridden by your fundamental rights of your Personal Data, or the performance of a task carried out in the public interest by the Company, or the exercising of official authority vested in the Company, the Company will continue the collection, use, and disclosure of your Personal Data if the Company can prove the legitimate interests overriding your fundamental rights, or exercising of legal claims, or defense of legal claims (Processing Period is 30 days);
• Right to request the Company to erase, or destroy, or anonymize the Personal Data to become the anonymous data which cannot identify the Data Subject in the event you consider that the Personal Data is no longer necessary to be retained subject to the purposes by the Company, or you believe that your Personal Data was unlawfully collected, used, and disclosed, or you have already requested to withdraw your consent or objected, and the Company cannot reject such request (Processing Period is 30 days);
• Right to request the Company to restrict the use of your Personal Data which is under the verification process subject to the right to request the Company to amend your Personal Data, or under your objection, or such Personal Data is no longer to be retained subject to the purposes by the Company and must be erased or destroyed subject to the Applicable Law, but you request the restriction of the use instead (Processing Period is 30 days);
• Right to request the Company to amend your Personal Data to be accurate, up-to-date, complete, and not misleading (Processing Period is 7 days).

You can exercise your aforementioned rights by fill in and submit the request form to the responsible person of the Company. The exercise of your rights may be restricted subject to the Applicable Law and may be rejected by the Company subject to the foregoing reasons or other reasons subject to the Applicable Law. You will be notified of the decision of the Company on your request with supporting reasons where your request is rejected within the specified period.

9.Data Protection Officer  

The Company has appointed the Data Protection Officer with working committee for investigations of the performance of the Company relating to the collection, use, and disclosure of the Personal Data subject to the Applicable Law, as well as giving related advices, including coordination and cooperation with the Office of the Personal Data Protection Committee for any related matters, and to perform any duties subject to the Applicable Law.

10.Contact the Company and/or Data Protection Officer 

If you have any questions, suggestions, or would like to exercise your rights in relation to the collection, use, and disclosure of your Personal Data, you can contact the Company and/or the Data Protection Officer via the following channels:

Water Co., Ltd. (Sales Office)

283/50 Home Place Office Building,

11/Flr. Soi Sukhumvit 55 (Thonglor 13),

Sukhumvit Road, Kwaeng Klongtonnua,

Khet Wattana, Bangkok 10110

Tel. 02-712-7272

E-mail: info@sprinkle-th.com

11.Complaint

If you believe that the Company does not comply with the Applicable Law or this Privacy Policy, you can complain to the Office of the Personal Data Protection Committee via the following channels:

Tel. 02-142-1033, 02-141-6996 (Administration Subdivision)

or 02-141-6668, 02-141-6771 (Legal Subdivision)

E-mail: pdpc@mdes .go.th

120 Moo 3, the Government Complex Commemorating

His Majesty the King’s 80th Birthday Anniversary,

Ratthaprasasanabhakti Building (Building B),

7th Floor, Chaengwattana Road,

Thung Song Hong Subdistrict, Laksi District, Bangkok 10210

12.Amendment of Privacy Policy

The Company reserves the rights to amend this Privacy Policy as deemed necessary and appropriate subject to the Applicable Law. Any amendment will be published on the Company’s Website.