Q&A

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  1. What to do if the drinking water is found to have an undesirable smell or contamination.
    In any exceptional circumstance that our drinking water is found to have an undesirable smell or contamination, please take the following steps:
    1. Separate that bottle from the others.
    2. Report this situation to our CallCenter on 02-712-7272 quoting:
      - Membership number
      - Name of contact person
      - Telephone number.
    3. On receipt of the report, the company will instruct our delivery staff to provide a replacement for the affected bottle, which the company will then send for analysis by the Quality Control Department.
    4. The company will inform the customer of the analysis results.
    5. Should any member be unhappy with the quality of Sprinkle drinking water, the company agrees to refund the service charge for the bottled water. Simply contact our CallCenter on 02-712-7272.
  2. What to do if a bottle has problem.
    A leaking bottle can be detected from observing water seepage at the base of the bottle. Bottles can get damaged when jolted during transportation. If you find a leaking bottle, please:
    If a leaking bottle is found, please take the following steps:
    1. Separate the leaking bottle from the others.
    2. Report the situation to the CallCenter on 02-712-7272 and provide:
      - Membership number
      - Name of contact person
      - Telephone number .
    3. On receipt of the report, our delivery staff will provide a replacement on your next scheduled delivery, free of charge.
    4. Instead of making a direct call, members can report the problem to, and request a replacement from, our delivery staff, free of charge.
    Note: Though Sprinkle bottles are rotated and re-used, they pass through a leakage inspection process before each washing. Our objective is that all members should receive all new-looking bottles. Accordingly, the company regularly removes obsolete or damaged bottles from its production line.
  3. How to take care of Sprinkle bottles correctly.
    These are our recommendations:

    Open the cap correctly:
    - Tear the tab gently. Do not break the tab by pulling it too hard.
    - Pull up the tab up until the cap comes off the bottle.
    - If the tab should break, simply use a can-opener as shown in the picture to open the cap.

    Replacing the cap on the empty bottle:
    - Once a bottle is empty, please carefully replace the cap. As you pull the cap off a new bottle, please use it to place on the old one. In this simple way, you can help keep all empty bottles free of contamination.

    Store the bottles in an appropriate place:
    - Store bottles in a clean area and avoid placing them near to any kind of chemical substances.

    How to store the bottles:
    - Unopened bottles should always be stored in a cool area away from direct sunlight. The storage temperature should not be too high, otherwise the quality and taste of the drinking water may change.


  1. In case of a service failure on your delivery schedule.
    Please report the problem to our CallCenter on 02-712-7272, providing your:
    - Membership number
    - Name of contact person
    - Telephone number
    Our operator at the CallCenter will immediately take care of you. The centre staff will coordinate with the delivery unit to arrange for an immediate delivery to you.
  2. Request for rescheduling of your delivery service.
    If it is not convenient for you to receive the delivery service on the appointed day, or if you will be absent from home on that day, please inform us one week in advance, so that the delivery service can be rescheduled to meet your requirement.
  3. If bottled water must be restored before the next scheduled delivery.
    Please inform our service staff as soon as possible. We will call you back as soon as a delivery can be scheduled for you. Please provide:
    - Membership number
    - Name of contact person
    - Telephone number
    so that you can be called back and advised when a suitable delivery will be made to you.
  4. How to proceed if you wish to increase the number of bottles.
    If you find that your stock of bottled water runs out more frequently than your weekly delivery, please check whether the consumption at your residence or office has increased. For example, you may be receiving more house guests than before. At the office there may be more employees or overtime work necessitating a greater quantity of bottled water than initially estimated.

    The temporary solution of calling to order additional bottled water every time a shortage occurs interferes with the normal operations of our delivery service arranged for other members. A better solution is for you to increase your bottle deposit by one or two per delivery, so that you can have sufficient stock throughout the week. If, however, your requirements for bottled water decrease later, you can return the bottles and obtain a refund of your unused bottle deposit.

    So to increase the number of bottles, simply contact our CallCenter on 02-712-7272 and advise:
    - Membership number
    - Name of contact person
    - Telephone number

    Please specify your requirement in this way, or you can leave a message with our delivery crew. Either way, you will receive an additional amount of bottled drinking water in your next scheduled delivery. You can also pay the bottle deposit in cash to our delivery staff on your delivery day.
  5. Preparation for public holidays.
    Ensure that you will have sufficient stock of bottled water if your delivery day falls on a national holiday which is also a holiday for our company. While the company can arrange for an additional supply for its members before public holidays, there are also other special arrangements necessary for the company to cover the large number of members who may simultaneously require additional deliveries.

    Please check if your stock of bottled water will be sufficient for forthcoming holidays. If you require an additional quantity, please inform us at least two weeks in advance, so that no matter how long the holidays are, your fresh stock will last.

  1. How to use the coupons.
    When you became a Sprinkle member for the first time, you will receive one set of 24 drinking water coupons, which can be used as cash to exchange for 24 bottles of Sprinkle drinking water.
  2. How to order more coupons when more drinking water is required.
    If you find that your stock of bottled water runs out more frequently than your weekly delivery, please check whether the consumption at your residence or office has increased. For example, you may be receiving more house guests than before. At the office there may be more employees or overtime work necessitating a greater quantity of bottled water than initially estimated.

    The temporary solution of calling to order additional bottled water every time a shortage occurs interferes with the normal operations of our delivery service arranged for other members. A better solution is for you to increase your bottled deposit by one or two per delivery, so that you have sufficient stock throughout the week. If, however, your requirement for bottled water decreases later, you can return the bottles and obtain a refund of your unused bottled deposit.

    So, to increase the number of bottles, simply contact our CallCenter on 02-712-7272, informing us of:
    - Membership number
    - Name of contact person
    - Telephone number

    Please specify your requirement in this way, or you can leave a message with our delivery crew. Either way, you will receive an additional amount of bottled drinking water in your next scheduled delivery. You can also pay for the bottle deposit in cash to our delivery staff on your delivery day.
  3. What to do in case of lost coupons.
    Please contact our Call Center 02-712-7272.
  1. In case of relocation
    Sprinkle can arrange for a delivery service to your new location. Please inform us at least one week before you move, providing:
    - Your Membership Number.
    - Your new address, and
    - Fax us a map of your new location to 02-533-4630.

    This will give our service section enough time to rearrange for your new schedule and provide an uninterrupted delivery service to you.

    In case of relocation, kindly take all bottles to the new address. The members’ remaining coupons will still be valid, but the company may need to adjust the delivery schedule for the new address as appropriate.